Billing

Tenant Admin surface for everything money-related — usage tracking, plan management, invoices, budget alerts.

Sections

• Usage — real-time usage across conversations, AI model calls, storage, voice minutes, SMS
• Plans — your current plan + upgrade / downgrade

Where billing lives

Tenant Admin Portal → Billing. Requires the billing.view permission (built into super_admin, tenant_admin, and any custom role that grants it).

Billing model

AdaptCX bills a base subscription + usage:

• Base subscription — your plan tier (Starter / Growth / Business / Enterprise) — flat monthly rate for the platform + included solutions + included usage buckets
• Overage usage — anything beyond the plan's included allotment is billed per-unit (per conversation, per token, per voice minute, per SMS, per GB stored)

Related costs

Beyond your AdaptCX subscription, some usage flows directly to third parties:

• AI model costs — Anthropic / OpenAI / Google Vertex bill you directly via their APIs (you use your own API keys)
• Telephony carrier — Telnyx / Twilio bill directly for phone numbers, minutes, SMS
• CCaaS platform — Genesys / 8x8 / Amazon Connect bill directly for their contact-center licensing

AdaptCX itemizes both AdaptCX-billed usage and third-party pass-throughs in the usage report, so you have a unified view.

Invoices

Monthly invoices are emailed to your billing contact + available in Tenant Admin → Billing → Invoices. Format: PDF; itemized by product + usage bucket.

Budget alerts

Configure spending caps in Tenant Admin → Billing → Budget:

• Daily cap — alert if usage exceeds N in a day
• Monthly cap — alert + optionally throttle if approaching plan limits
• Per-integration cap — cap on AI model spend specifically (particularly useful during rollouts)

Alerts fire to the configured billing + operations contacts via email.

Payment methods

Tenant Admin → Billing → Payment:

• Credit card — Stripe-backed; auto-charged monthly
• ACH / invoice-based — for enterprise contracts; invoices are sent Net 30

Payment method changes require super_admin.